Terms of Service

1. Legal Entity & Operator

The Services are operated by:

"SuperSales", "we", "us", or "our" refers to SAAS IA SM.

2. Definitions

• Account: the Customer's registered account on the SuperSales platform.
• Authorized Users: Customer's employees, contractors, or agents authorized to access the Services.
• Content: audio files, transcriptions, text, or data submitted by or on behalf of Customer.
• AI Outputs: scores, analyses, insights, coaching feedback, summaries, or recommendations generated by the Services.
• Documentation: any documentation or policies made available by SuperSales.
• Fees: subscription fees payable for the Services.
• Seat: a paid access right for one Authorized User.
• Third-Party Services: external tools used by Customer (e.g., note-takers or recording tools).

3. Scope of Services

SuperSales provides a B2B AI-powered sales intelligence and coaching platform designed to analyze sales calls and deliver informational insights, scoring, and commercial recommendations.

Informational Nature

• AI Outputs are strictly advisory and informational.
• SuperSales does not perform automated decision-making.
• Human review and validation are mandatory before any action is taken.
• SuperSales does not guarantee any commercial outcome, performance improvement, or financial result.
• Nothing in these Terms creates any fiduciary duty, partnership, agency, or advisory relationship between SuperSales and the Customer.

4. Eligibility - B2B Only

The Services are offered exclusively to business entities.

By using the Services, you confirm that you act on behalf of a legal entity and have authority to bind it.

5. Customer Responsibilities

The Customer is solely responsible for:

• Ensuring the legality of recording sales calls
• Obtaining all required consents and notices
• Complying with applicable privacy, data protection, employment, and telecommunications laws
• Ensuring Content does not infringe third-party rights

6. Data Protection & Processing Roles

SuperSales processes data solely on Customer instructions and only for the purpose of delivering the Services.

Data Retention

• No audio files or call transcripts are stored by SuperSales.
• Transcripts are processed transiently and not retained after analysis.
• Only analytical results and session insights are retained, and only for the duration of the active Customer account.
• Upon account termination, all retained analytical data is deleted without delay.

7. Data Subject Rights & Requests

Customer may request:

• Deletion of retained analytical data
• Export of available analytical outputs

Requests must be submitted via info@supersales.dev.

Response SLA: within 30 days, in accordance with applicable data protection laws.

8. Acceptable Use

Customer shall not:

• Use the Services unlawfully
• Upload Content without proper authorization
• Attempt to reverse engineer or exploit the platform
• Use the Services to develop or train competing products
• Interfere with security or availability of the Services

Third-Party Services are governed by their own terms and remain the Customer's responsibility.

9. Artificial Intelligence

Customer acknowledges that:

• AI systems are probabilistic and may generate inaccurate or biased outputs
• AI Outputs must never be relied upon without human validation
• SuperSales disclaims liability for decisions, actions, or omissions taken based on AI Outputs
• AI Outputs do not constitute legal, financial, or professional advice

SuperSales uses artificial intelligence systems, including third-party AI services, to process, analyze, and generate insights from Customer Content (including call recordings, transcripts, and related data). By using the Services, Customer acknowledges and accepts that its data may be transmitted to and processed by AI systems.

The core functionality of SuperSales relies on AI-powered analysis. Customer Content — including but not limited to call transcripts, participant names, and conversation metadata — is transmitted to AI processing services in order to deliver the Services (scoring, coaching, objection analysis, lead scoring, summaries, and recommendations).

SuperSales selects its AI service providers with care and requires that they process data solely for the purpose of delivering the Services. However, SuperSales does not control and cannot guarantee the internal data handling, retention, or security practices of third-party AI providers beyond the contractual commitments in place with such providers.

The Customer is solely responsible for:

• Ensuring that the use of AI-processed data complies with all applicable laws, regulations, and internal policies, including but not limited to data protection laws (GDPR, CCPA, and equivalent local regulations)
• Informing all data subjects (including call participants, employees, and prospects) that their conversations may be recorded, transcribed, and processed by AI systems
• Obtaining all necessary consents and authorizations before submitting Content to the Services
• Evaluating whether the nature and sensitivity of the data being processed is appropriate for AI-based analysis
• Implementing appropriate organizational and technical measures within its own operations to protect data confidentiality

SuperSales shall not be held liable for any data confidentiality breach, data leak, unauthorized access, or misuse of data that occurs within or as a result of third-party AI processing systems. The Customer accepts that the use of AI services inherently involves the transmission of data to external systems, and assumes full responsibility for the decision to use the Services with its data.

By using the Services, the Customer expressly acknowledges and accepts these conditions and waives any claim against SuperSales relating to the confidentiality of data processed by AI systems, to the fullest extent permitted by applicable law.

10. Intellectual Property

Customer Content

Customer retains ownership of its Content and grants SuperSales a limited license to process it solely to provide the Services.

SuperSales IP

SuperSales retains exclusive ownership of:

• Platform software and infrastructure
• Algorithms, models, methodologies, scoring logic
• Interfaces, workflows, and improvements

No rights are transferred except as expressly stated. Aggregated or anonymized insights may be used to improve the Services, without identifying Customer or individuals.

11. Subscription, Billing & Payment

Fees are payable in advance and non-refundable, except where required by law. Non-payment may result in suspension or termination of access.

12. Suspension & Termination

SuperSales may suspend or terminate access immediately if:

• These Terms are breached
• Use poses legal, security, or reputational risk
• Fees remain unpaid

Customer may cancel its subscription in accordance with billing settings. Termination does not release Customer from outstanding payment obligations.

13. Confidentiality

Each party shall protect the other's confidential information and use it solely to perform under these Terms.

14. Warranties & Disclaimers

15. Limitation of Liability

To the maximum extent permitted by law:

• SuperSales is not liable for indirect, incidental, or consequential damages, including loss of revenue, profit, or business opportunity.
• Total liability is capped at the Fees paid by Customer during the three (3) months preceding the claim.
• SuperSales is not liable for decisions made by Customer based on AI Outputs.

16. Indemnification

Customer shall indemnify and hold harmless SuperSales from claims arising from:

• Unlawful recording or data processing
• Failure to obtain consent
• Violation of applicable laws
• Misuse of AI Outputs

17. Governing Law & Jurisdiction

These Terms are governed by the laws of Switzerland.

Any dispute falls under the exclusive jurisdiction of Swiss courts, Canton of Bern.

18. Miscellaneous

• Severability: invalid provisions do not affect the remainder
• Assignment: Customer may not assign without consent
• Entire Agreement: these Terms and referenced policies constitute the entire agreement
• Amendments: SuperSales may update these Terms with reasonable notice